Content of Service Quality Supervision of the Tourism Bureau of Changchun City
Ⅰ. The bureau is in charge of complaints in this city, according to related laws and regulations promulgated by the country.
Ⅱ. The bureau is in charge of the compensation cases of quality bail of travel agencies.
Ⅲ. The bureau is in charge of supervising the implement of trade norm and standard service.
Ⅳ. The bureau is in charge of supervising the service qualities of tourist hotels, travel agencies, selected tourist shops, selected tourist restaurants and scenic spots.
Ⅴ. Now all tourist trades have public telephones to make complaints with signs of complaint making and consultion.
Tourist Complaint Telephone: (0431) 8982014