Protecting Traveler's Legitimate Rights and Interests
In the development of tourism, Dali always persists in the principle of "Managing and Flourishing Tourism by Law and Honesty". According to the State laws and regulations related to tourism, proceeding form its actual conditions, Dali has worked out measures in protection of tourists' legitimate rights and interests, strengthened education on safety management and reinforced legal construction. Dali persists in providing tourists with true information about its tourism and strictly abiding by the State price policy. Tourists are charged according to uniform price standards. In light with tourists' demand, travel agencies provide well-arranged tour programs and attentive and warmhearted service. Tourists' personal and property safety rights, personal accident insurance, compensation rights, complaint right and lawsuit right are protected by law. Dali has also established a special team inspecting tourist sector, and opened telephone numbers for tourists' complaints, consultation and emergency. The team also handles disputes arising tin tourism according to regulations, thus effectively protecting tourists' legitimate rights and interests.
Emergency Aids to Tourists
According to the Notice on Further Strengthening the Work of Tourists' Safety and Security issued by National Tourism Administration and Ministry of Public Security, and the Temporary Methods on Safety Administration of Tourist Sector issued by the National Tourism Administration, Dali Strictly follows the tourism administration principle of unified guidance, and level-to-level administration based on grassroots. Dali has thus established a Tourist Safety Administration Organization based on Tourism Administrative Department, which is responsible for giving guidance to, supervising and urging tourism institutions in the area to carry out the State laws and regulations related to safety on tour. It is also responsible for education on and publicity of safety on tour, organizing checks on safety facilities, checking tourism institutions to carry out insurance policies on tourism, establishing and improving safety examination working system. In addition, Dali as founded a Travel Emergency Center based on No.2 People's Hospital, Dali Ancient City, which is ready with clinic room, medicines, medical appliances and vehicles. Once emergency is called, medical workers can set off immediately.
The emergency aid telephone for tourists (0872) 2670016. There are emergency medical stations in major tourist attractions in Dali.
Travel Insurance
Dali always follows the principle of "Undertaking Series of Travel Insurance for Tourists according to Law, and Promoting the Healthy Development of the Pillar Industry".
According to No.9 Order of the National Tourism Administration in 1997 and the Temporary Regulations on Travel Agencies Undertaking Traveler's Accident Insurance, Dali standardizes the work of travel insurance to protect tourists' personal interests, ensuring that domestic and foreign tourists can acquire reliable life insurance guarantee.
Dali tourism bureau and Dali Life Insurance Company of People's Insurance Company of China (PICC) jointly established the Dali Travel Accident Insurance Work Coordination Leading Group, responsible for coordinated handling of matters arising in the implementation of travel insurance regulations. The Dali Life Insurance Co. has signed agreements with all travel agencies to provide excellent, simplified and quick service. As a result, the rate of group travel accident insurance in Dali reached 100 percent. Because Dali pays much attention to travel insurance, and the work has won the support from all walks of life, tourist environment in Dali has been much improved, creating a reliable safety and security environment for tourists and promoting the healthy development of tourism in Dali.