Tourist Security
Protect the Legal Rights of Tourists
The Dunhuang municipal government and its tourism administrative institutions lay great significance on the establishment of the good business order in tourist market, and regard the protection of the tourists' legal rights as an important factor to establish the good image of Dunhuang tourism. In as early as the year 1990, they established the "Supervision Post for the Tourist Market" to severely crack down any violations of laws and regulations, and any misconduct to entrap tourists. In order to achieve this, they have taken measures like on-the-spot checks, follow-up check investigations, publicizing the tourist complaint phone bnumbers, handling the complaint of hotels and distributing advise-collection forms.
In 1997, the local tourism administration employed more staff and was equipped with transportation vehicles and electrical monitoring facilities. The "Supervision Post of Tourism Market" is renamed as the "the Tourism Quality Supervision and Administrative Post". Complaint posts and the full-time and part-time quality supervisors are provided in every scenic spot and hotels. Under those efforts, the tourism quality supervision network is perfected, the quick-react capabilities improved, the control over tourist market tightened. In the boom seasons of tourism, departments in charge of tourism, municipal construction, police, culture, sanitary, industry and business will joint their hand to straighten out the business orders of tourism market, and eliminate illegal managers, so as to forcefully protect the legal rights of tourists.
Tourist Emergency Aid
Dunhuang maintains a high standard of safety. Tourists are very safe when traveling in Dunhuang. In order to prevent any emergencies or accidents, Dunhuang municipal government has set up the "Tourist Security Management Leading Team", "the Tourist Emergency Rescue Commanding Post", "the Medical Team for Tourist Incident", which are all charged by the important leaders of the government and the concerned department. Special patient rooms are set up in designated hospitals open to the foreign tourists. The municipal police station exercise the unity of management over fire protection and security of public places like hotels, scenic spots, streets, stations, airport, etc. In scenic areas like Mingsha Mountain, Mogao Grottoes, Crescent Moon Spring and other traffic stations where tourists swarm, the medical support posts and the security department are purposely set up. The policemen in the city proper perform a 24-hour security patrol over the city. The 110 telephone station is open at any time for anyone who needs to call police. The hotels and restaurants have set up a complete set of security check system where professional guards are provided to ensure the security of tourist.
The Main First Medical Aid Post in Scenic Areas
Scenic area Address Telephone Fax
The Mogao Grottoes First-aid The Business district of the 8869012 8869098
Of Dunhuang Red-Cross Commission Dunhuang Research Academy (new Zone)
The Crescent Moon Spring First-aid The Yuequan Pavilion of 8825461 8825461
Of Dunhuang Red-Cross Commission Dunhuang Crescent Moon Spring
Tourist Insurance
In order to protect the personal and property safety of tourists, every travel service under writes insurance for their customers. In 1995, the municipal government distributed special document about the safety insurance for hotel guests. According to the document, all hotels must underwrite "the personal accident insurance" for every foreign or Chinese hotel guests. The China Life Insurance Co., Ltd. even offers "tourist accident and casualty insurance" in every scenic spots.
The Tourism Quality Supervision
The Tourism Quality Supervision Complaint Telephone: 0937-8821303
Fax: 0937-8822234
Address: 13 Yangguandong Road, Dunhuang City
Post Code: 736200