Legal Rights of Tourists
To safeguard the legal rights of tourists, Haikou Municipal people's Congress enacted Managerial Regulations on Tourist Industry in Hainan, and managerial Regulations on Tour Market in Hainan. Haikou Municipal Government also issued the Provisional Regulations on Tour Market in Haikou. Tourists' legal rights are under governmental protection by relevant clauses.
The departments concerned are Haikou Police Station, Haikou Tourist Bureau, Hailou Industrial and Commercial Management Bureau, Haikou Culture Bureau, Haikou Technical Supervision Bureau, Haikou Traffic Bureau, and Haikou Health Bureau. Hotlines for complaints are 110 Police Station (patrolling police), 6250780 (Haikou Tourism Quality Supervision Office), 5358451 (Provincial Tourism Quality Supervision Office), 899315 (customers complaint), 6751527 (Culture Inspection), 6796642 (Haikou Commodities Quality Supervision Office), 6227210 (Sanitation and Antiepidemic Station), and 6224866 (Haikou Transportation Office).
Emergency Aid
110 Hotlines are established in Haikou in cases of emergency. 120 Emergent Aid can provide emergency air for tourists.
110 Hotline is directly linked with patrolling police. 7 groups of patrol police and 21 fixed point are able to provide aid 24 hours a day. It complies with the requirement of China national Public Security Department to reach the mattered point in 10 minutes in suburban area and 5 minutes in city proper.
Medical aid is made up by 120 Relief Aid and Emergency Center of Hainan Provincial People's Hospital (Tel: 6226666). The emergency centers are backed by provincial and municipal hospitals at AAA grade. After 3 years' operation, 120 Relief Aid is accepted by AEA and has taken part in international emergency aid.
Clinics and Emergency Aid in Main Tourist Attractions
Tourist Attractions |
Address |
Tel |
Fax |
Remarks |
Holiday Beach |
Clinic by Showers Room |
8660417 |
8667196 |
Lifeguards available |
Xixiu Beach |
The Beach Dept. |
8667516 |
8654616 |
Lifeguards available |
Insurance
According to the Managerial Regulations on Travel Agencies issued by State Council and Provisional Regulations on Accidents Insurance Handled by Travel Agencies issued by China National Tourism Administration, Haikou has made stipulations for travel agencies both international and domestic at all levels. Tour groups must buy insurance. Insurance amount shall not be below the standard: 300,000 Yuan per inbound or outbound tourist, 100,000 Yuan per domestic tourist, and 30,000 yuan per tourists on one-day tour.
Travel agencies in Haikou can choose one of the 3 insurance companies (Pacific Insurance Company, Ping'an Insurance Company and China Life Insurance Company) to sign an insurance contract. Tourists should require travel agencies to buy insurance and submit certain amount to pay for the insurance when they are going on a tour. Tourists should require travel agencies to show the contract signed with insurance companies to guarantee their legal rights.