1. Protecting the Legal Rights and Interests of Tourists.
In order to protect the legal rights and interests of tourists and to settle concerned complaints fairly and promptly, our city has patrol system to provide help to tourists in case of emergency, so as to safeguard the public security in tourist attractions and entertainment places and enhance the positive image of a tourism city. The municipal Public Security Bureau attaches great importance to this concern; the bureau in charge of price does a lot of work against the shoddy products and cases of the price fraudulent; and the Municipal Tourism Complaint Center inflicts severe punishment upon the violation cases in tourism field and makes prompt response to the concerned complaints and reports. All the above-mentioned measures give sound insurance to the legal rights and interests of tourists.
2. Emergency Aid
Safety is the lifeline of tourism work. For the timely relief and aid in case of emergencies, the Municipal Health bureau set up Qingdao Emergency Aid Center in 1994 and opened "120" emergency call at the same time. Now the Center has been equipped with full sets of medical facilities for emergency use and there are 15 branches covering the city. There are also medical aid stations in the tourist attractions such as Taiqing Palace, Yangkou, and North Jiushui. The report system in case of serious emergency and the prompt relief operations play a very important part in minimizing the losses of personnel and property.
Appendix: Main Medical Aid Stations at Tourist Sites:
Tourist Site |
Address of the Medical Aid Station |
Tel |
Note |
Mount Laoshan |
Medical Aid Station of Taiqing Palace of Mount Laoshan |
7948262 |
Corresponding Hospital: The 409 Navy Base Hospital |
Mount Laoshan |
Medical Aid Station of Yangkou Sightseeing Zone of Mount Laoshan |
7849398 |
Corresponding Hospital: Wangge Village Health Office |
Mount Laoshan |
Medical Aid Station of North Jiushui Sightseeing Zone of Mount Laoshan |
7851151 |
Inside the North Jiushui Sanatorium |
Mount Laoshan |
Medical Aid Station of Hualou Mountain |
7851205 |
Inside the Beizhai Health Office |
Insurance
In order to protect the personal and property safety of the tourists and promote the healthy development of the tourist industry, the tourist agencies make full coverage of overseas groups for accidental injury. All the insurance companies attach great importance to the business of tourist accident and take active measures to cooperate with the concerned departments, as well. The municipal Tourism Bureau and China Insurance Company have jointly introduced the new insurance product of "Tourists Accommodation" so as to safeguard the legal rights and interests of tourists.