1 To Protect the Legal Rights of the Visitors
The Government of Xi'an City positively carries out the program of neatening the system and purifying the market of tourist industry, and greatly strengthens the preventive security work by ameliorating the security management system and eliminating the hidden troubles, so the tourist industry is in a much better order now. In order to strike the relicts of disturbing the market and cheating visitors, the City Travel Bureau, united with branches of police, industrial commerce, traffic and etc, carries out the special program of management. They have held for many times conferences on security work about tourism, and announcing several regulations to strengthen security management work.
In order to protect the legal rights of the visitors, tourism quality supervision bureau has done a fruitful work of accepting and managing cases, announcing the telephone number 029-7295646 for visitors to sue at each travel unit. The City Police Bureau has stood up a police management office on hotels. The office aims at specially managing the star-rated hotels. They have practiced joint defense in all major scenic spots and blocks. And they have dealt with paroxysmal events in time. As a result, no major malign and catastrophic criminal police cases has happened in the recent three years. So the security of the visitors at home and abroad is reassured and the constant development of the tourist industry is guaranteed.
2 Travel Emergency aid
In Xi'an City, there is perfect authorities and systems for visitors to get emergency aid. Visitors can use Xi'an Emergency Aid Center and "110" Alarm Center.
1) In the whole Xi'an area, the Xi'an Emergency Aid Center is the only professional authority to rescue outside the hospital. It has set up the rescue special telephone line "120" and rescue operation command center that is unitive in our country, assuming all kinds of medical rescue assignments, emergency management, examinations and evacuation, and providing services like rescue on phone, health counseling and etc.
2) Xi'an "110" Alarm Command Center is the executive department of coordination making decisions for all kinds of emergencies. It can provide emergency aid in time of all kinds of accidents and other cases that do harm to the life of the visitors and security of their belongings.
Major Medical Rescue Stations in the Tourist Attractions:
Tourist Attraction |
Site of Rescue Station |
Phone Number (029) |
Fax (029) |
Lintong Scenic Spot |
Lintong Huaqing Pond |
3813748 |
|
Gucheng Scenic Spot |
Xi’an Hotel |
5261351 |
5261796 |
Gucheng Scenic Spot |
Xi’an Garden Hotel |
5261111 |
5261778 |
Gucheng Scenic Spot |
Grand Castle Hotel Xi’an |
7231800 |
7231500 |
3 Travel Insurance
According to the materials provided by the Travel Bureau of Shaanxi Province, in 1997, 99.1% of the travel agencies are insured, and in 1998, the rate reached 100 percent. The Travel Bureau and the Insurance Company of the city cooperate and insure for the international Marathon contests on Xi'an circumvallation, and for programs at scenic spots.