Protection of Tourists' Rights and Interests
In order to carry out the Provision on Management of Travel Agencies and other regulations made by the National Tourism Administration and effectively protect the rights and interests of visitors to Changsha, Changsha established a tourist quality control office in August 1995. In the past three years, the office has accepted 28 complaints from tourists and undertaken 23 cases to obtain compensation for the tourists, which totaled 50,000 yuan. The office, along with the public security organs and the administration of industry and commerce, have launched 160 law-enforcement checks throughout the local tourism industry, which resulted in 14 illegal travel agencies being closed down, nine illegally organized package tours being stopped, 10 unlicensed tourist guides being fined, and the correction of many wrongdoings. The office also set up a tourist complaint hotline with 127 telephones situated at many scenic spots, hotels and travel agencies.
The Emergency System
The Public Security Bureau in Changsha has adopted a system of police patrols, and tourists may ask for help in case of trouble. The Administration of Tourism of Changsha provides regular education regarding travelers' security for all people involved in the tourist industry. Since June 1, 1995, accident and damage insurance has been available for Changsha's tourists, and it is now required that all the travel agencies should provide this insurance for all tourist groups which they organize. The city has already set up an emergency rescue system. For example, the widely known telephone number "110" for cases of theft and looting and "120" for medical assistance.
Major Medical First-aid Stations
No Unit Address Tel. (0731)
1 Shanying Pond Holiday village The village's administration 4251388
2 Yuelu Park The park's administration, Denggao Rd. 8826013
3 Juzizhou Park Second Floor of the park's administration building 8882152
4 The Window to the World Third Floor of the Garden in the Air 4256900
5 The Museum of Hunan On the left side of the museum's main gate, No.28 Dongfeng Rd. 4514630
6 Tianxinge Clinic on the third Floor of the park's administration 2222404
7 Martyrs' Park of Huran The park's administration, No.1 Dongfeng Rd. 4513566
8 Bailu Lake Holiday Village Tongrenqiao Clinic, Gaoqiao Town, Changsha County 6154529
9 Dawei Montain National Forest Park First Floor of the park's visitors' house 3488188