Protection of tourists' legitimate rights and interests
The Hotel Management Section of the Municipal Public Security Bureau together with the Fire Management Bureau and the Tourist Management Bureau takes the main responsibility of the public security management of Suzhou's units concerning foreigners (hotels, restaurants and the other relevant places). In view of the characteristics of the units concerning foreigners, the Hotel Management Section of the Public Security Bureau has developed some specific working methods. The strict, civilized and standard enforcement of the law has guaranteed the normal management of the tourism enterprises and the tourists' legitimate rights and interests as well as promoted safety management of units concerning foreigners.
Tourist Insurance
All of the International and domestic travel agencies in Suzhou provide personal safety insurance to domestic and foreign tourists. The municipal garden system has set up the "the Tourists' Personal Injury Insurance". Any tourist who happens to get injured accidentally in the garden in the stipulated opening time will get certain insurance.
Tour Quality Supervision
Tour Quality Supervision Bureau of Suzhou
Add: No.115, Shiquan St., Suzhou
Postcode: 215006
Tel: (0512) 5223377 (For Complaint)
Fax: (0512) 5192980
Please contact Yan Linxing, Lu Feng
Tourist Emergency Rescue
In addition to the 120 Ambulance Center in Suzhou, there are medical rooms with specialist medical personnel in every scenic spot. Generally the scenic spots are equipped with medical boxes, so emergency measures can be taken in time to the accidental injury and the sudden illness, and the patients can be sent to the hospital in very short time.