Tourism Information Service
With the flourishing of the tourist industry resulted from the improved living standard of the masses, the tourists ask for better and better tourist services in the impetus of tourism consumption. To meet consumers' needs, Qingdao has established tourism information centers in airport, railway station, port and bus station; TV station, radio station and major newspapers have special columns for tourism; the Tourism Column in Qingdao Daily, the Life Guide Column in Qingdao Evening, the Guide Column in Qingdao Life Guide, and the sightseeing features such as Hello, Qingdao, Free Thought of Qingdao and Mount Laoshan produced by Qingdao TV Station; hotlines have been set up for information and consulting service to the public and tourists can get tourism materials at the offices of travel agencies; and hotels with 3 stars and above provide multi-media computer services to the tourists, as well.
Tourist Complaint Telephone: 0532-5912000
International Language Environment
In order to meet the need of opening-up to the outside world and improve the investment and tourism environment of the city, the street nameplates with Chinese and English versions are set up along the main roads of the city and there are introduction boards in Chinese and English in the main tourist attractions such as Zhanqiao Bridge, Xiaoqingdao Isle, Luxun Park and important public places as the airport, the railway station, May 4th Square and so on. At present, in the restaurants and shops receiving foreign guests, there are managers and service personnel who can speak English, which is the symbol of the improved service level in terms of international language environment.
Public Service Facilities
In order to live up to the title of a top tourist city, there are various public facilities offering convenience to the tourists, and the municipal public utility bureau and power bureau guarantee the supply of water, electricity and fuel to the main tourism units backed by sound and concerned measures. At the airport and star-rated hotels, foreign currency exchange centers are set up for the convenience of overseas tourists. The Multifunctional Hall of Haitian Hotel is an intemational conference center, which can provide 5 kinds of language interpretation and is equipped with 300 sets of earphones; Shandong International Trade Center is an ideal place to hold international exhibitions, which has successfully hosted and organized over 260 domestic and foreign trade meetings, especially the 14 th Qingdao Conference of Foreign Trade and Economic Cooperation. In the major hotels there are network for ticket-booking and room reservation. The establishment of the above-mentioned public facilities plays an important role in speeding the pace of Qingdao into the rank of an international metropolis.